Right of withdrawal

Exchange product

If you want to exchange products, this is possible within 14 days. The return items must be free of damage and traces of use. For an exchange, please contact customer service.

Return product

You can return your product within 14 days of receipt without prior notice. Or notify us within 14 days of receipt and then return within 14 days of this notification.

Right of withdrawal

You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. To exercise the right of withdrawal, you must inform us by an unequivocal statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation: If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest one offered by us). standard delivery) from us without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you by the same means of payment as you used for the original transaction (where technically possible), unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account.

Our return address: Scherpdeel 3, 4703 RH Roosendaal

You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please return in the original packaging if reasonably possible. We also ask you to handle the products with care. If you go beyond what is necessary for the assessment of the products, we can deduct the resulting reduction in value from the amount to be refunded. If damage occurs, you are therefore liable for the depreciation that has arisen. Returning undamaged items is necessary if you wish a refund of the full purchase price.

If you want to make use of your right of withdrawal, you can also contact our customer service

Return conditions

It is important to us that you are satisfied with your purchase. If the product is not to your liking, you have 14 days after receipt to return the product. To process your return smoothly, we kindly ask you to report this to our customer service. They can answer all your questions and ensure that the return process runs smoothly.

If it concerns a postal package, we would like to ask you to return the product in the original packaging and the same condition in which you received it. With visible signs of wear or missing parts, the return process will be delayed.

Is your package too big for regular mail? Then schedule an appointment with our customer service to have the package picked up. If you prefer to return the products yourself, the costs are for your own account.

Product delivered damaged

If a product has been delivered damaged, we request that you report the defect as soon as possible after discovery, so that we can resolve it for you. The complaint period is at least two months after discovery of the defect. You can report the damage or defect to our customer service by filling in the contact form and adding photos. You can send the photos o.v.v. of your contact details also app or email. Our customer service department will contact you after receiving the report.

Product delivered incomplete

When a product is delivered incomplete, we will make it right for you and ensure that the missing part is